Shipping policy

Shipping Policy

DOXI is a webshop operated by Troverton Klussenbedrijf.

Order processing

After you place an order, we will process it as soon as possible. Processing times may vary depending on the product, supplier, and order volume.

Shipping times

Estimated delivery times may vary depending on the product and destination. You will receive updates after checkout when available.

Please note that delivery times are estimates and may be affected by courier delays, holidays, customs checks, or other circumstances outside our control.

Shipping costs

Shipping costs, if applicable, will be shown at checkout before you complete your order.

Order tracking

When tracking information is available, it will be sent to you by email. You can use this information to follow the delivery status of your order.

Incorrect delivery details

Please make sure your delivery address is correct before placing your order. If you notice a mistake, contact us as soon as possible. We cannot guarantee that address changes can be made after an order has been processed.

Lost, delayed, or damaged orders

If your order is delayed, lost, damaged, or arrives incorrectly, please contact us with your order number and any relevant photos or information. We will review the situation and help with a suitable solution.

Questions

If you have questions about shipping, contact DOXI through the Contact page.